Eazipay removes the barriers for Direct Debit | Direct Debit Case Studies | Direct Debit Case Studies
 

 

Eazipay removes the barriers that other bureaux put in place

MA Energy, based on London’s Canary Wharf is an independent electricity supplier, providing energy exclusively to the business sector. Established in 2008, MA Energy provides competitive bespoke prices and a cost effective service for both SME and Corporate Clients.

Although MA Energy was founded in 2008, the firm's current management didn't take over until 2011. At the time, they were keen to establish a relationship with a Direct Debit Bureau but, until they came across Eazipay, it was proving a thankless task.

Finance Controller Suman Ahsanul Huq explains more. “When we first began to research the idea of Direct Debit, I had it in my mind that the process was going to be extremely complicated.

“I was particularly concerned for a company like ours. We are relatively new and therefore have a limited track record, and yet we wanted to collect sums of up to £6,000 a month by Direct Debit. Could we find a Bureau that would take us on?

“For the first two years, my fears appeared to have been justified. We approached several companies but, due to our relative youth and the amounts we wanted to collect, could not meet their terms. Then one day I came across Eazipay whilst browsing on the Internet. I had nothing to lose so gave them a call. And wished I'd done so two years ago.

“They didn't come up with any of the barriers that their competitors had put in our way, and instead were extremely easy to deal with from our first conversation.

“Eazipay immediately knew what we were trying to achieve and could not have been more helpful in helping us get there. As a result, we signed up with them as soon as we were able and have been working with them for about a year.

“We now have around 20 per cent of our clients on Direct Debit, paying between £1,000 and £6,000 per month.

“Eazipay are a pleasure to work with. They are always extremely proactive if there is an issue with our payments or the files we send through to them, and our day to day dealings with them have always been very smooth. They take time to explain things and are always happy to help if we have a problem.

“Best of all, they are keen to develop a long term relationship with us. With Eazipay, it's not just about the here and now, they want to help us expand the range of customers we can put on Direct Debit. As an example, we are currently negotiating an increase in our Direct Debit levels per customer per month.

“I really can't fault them.”

www.maenergy.co.uk

Eazipay Limited are authorised and regulated by the Financial Conduct Authority, number 615816 under the Payment Services Regulations 2009 for the provision of payment services. www.fca.org.uk
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk

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