How do we know that our customer service comes second to no-one? Easy, we ask them.
We exist to provide you and all our clients with an unrivalled, unbeatable service and we can only do that if we understand your needs. Easy to say…well yes, but we actually do want to hear from our clients.
We want to continually improve and we ask our clients to help us with a ‘warts an' all’ customer satisfaction survey.
You make us outstanding. You make us industry leaders.
So how does that work in practice?
Well, you wanted funds to be remitted to your account quickly, so two days after the Direct Debit is collected, the money is transferred to your account. If the amount is under £250,000 we use faster payments for same day transfer. Or we use Bacs if the payment is over £250,000.
Our customers wanted a flat rate rather than paying a percentage of the amount collected. So we have a flat-rate of 40p per Direct Debit collection.
You wanted your company name to appear on your customers’ bank statements rather than ours to avoid confusion – so it does.
We were asked for a single point-of-contact account managers to liaise individually with you – we have them.
You wanted us to take over the hassle of re-presenting failed Direct Debits, so if the first attempt fails, we re-present the Direct Debit after ten days.
We were asked if reports could be customised to suit your individual needs. So we do and you can have them daily, weekly, monthly or on an ad-hoc basis.
With over 1,600 individual businesses working with us, coupled with twenty years’ experience, you can trust Eazipay to know a thing or two about how important Direct Debit collections can be to your company. No matter what its size or how many years the business has been operating.
We know that integrating Direct Debits into your accounts system will have real, tangible, measurable benefits for your business.
How could it be otherwise? Money you are owed is collected in full and transferred to your account with a minimum of fuss and maximum reliability.
Over the last twenty years, we have developed a reputation for utter reliability, probity and responsiveness.
We never forget that you have a choice and we work hard to prove that with Eazipay as your Direct Debit partner you have made the right choice.
Offering you consistently high levels of customer service lies at the heart of what we do. That’s why we invest significantly in a continuous programme of training and staff development.
Whenever you contact Eazipay, you will be treated with respect and courtesy by staff who are both understanding and committed to giving you the best service we possibly can.
We set the customer service bar high and when we feel we have reached it we set it a little higher. The pursuit of excellence is unending.
The money we collect by Direct Debit belongs to you, not to us and we are at pains to get it to you as quickly as possible.
We collect your Direct Debits and two days later, once the funds have cleared we transfer them to your business account. If the amount is under £100,000 we use faster payments or if it’s over we use Bacs or CHAPS can be arranged.
We don’t use a sliding scale to calculate our fees. That’s too confusing and we like things to be simple and clear, right from the start. So, when you use Eazipay to collect your Direct Debits, you will pay a single flat fee for each Direct Debit we collect of 40pence per transaction.
This must have happened to you, it certainly has happened to us. You call a company and are put through to a call centre somewhere on the planet. You explain why you are calling only to be told that you are speaking to the wrong person so you have to repeat everything over again – and so it goes on. Frustrating? You could say that.
We do things a little differently. Once you work with us, you will be allocated a dedicated account manager who will be your primary contact and they will be experts in what we do. No unanswered questions. No being passed from pillar to post. No delays in attending to your request.
We know what we are doing and we do it to the very best of our abilities.
One other point. No matter what size your business is, we will make you feel as if you are our only client. You will never feel insignificant or overlooked. Our clients are individual, unique businesses and we never underestimate your importance to us.
Setting up your own Direct Debit arrangement with the bank can be incredibly expensive, difficult and time consuming.
To do so requires you to acquire your own Service User Number (SUN) and unless your turnover is at least £3 million this can be tricky. Even with that condition met, there's a lengthy sponsorship application process alongside some stiff staff training requirements and expensive software requirements.
This is why most businesses turn to a Facility Management Bureau (FMB).
An FMB has done all the training, bought all the software, acquired all the accreditation and is supported by Bacs – the governing body for Direct Debit in the UK. Bacs has been maintaining the integrity of payment related services for over 40 years and is owned by 16 of the leading banks and building societies in the UK, Europe and the US.
Even if a business has a SUN the administration costs can be expensive, so many still choose to use a bureau.
setting the gold standard