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EDDI - Eazipay's Direct Debit Interface. An online portal to access and manage your Direct Debit accounts. find out more

Small Business Guide to the Direct Debit Guarantee

Businesses using the Direct Debit scheme go through a careful vetting process before they're authorised and are closely monitored by the banking industry. The efficiency and security of Direct Debit is then monitored and protected by your own bank or building society.

The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit. It can’t be used to address contractual disputes between you and a billing organisation – the Guarantee simply covers Direct Debit payments.

Direct Debit Guarantee

  • The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
  • If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
  • You can cancel a Direct Debit at any time by letting your bank or building society know. You may be asked to confirm the cancellation in writing and as a ‘belt and braces’ exercise you should also notify the organisation collecting the Direct Debit
★★★★★

James Simpson
SkinViva Ltd
Wonderful company. They offer a very efficient service with a quick turnaround time between Direct Debits being processed and the funds being transferred to your business...

★★★★★

Karen Steel
A very efficient service, always prompt to reply to emails and queries. Never have any problems with our Direct Debits. When I first started my role as Financial Controller I had never dealt with Direct Debits before and my predecessor had left me with no instructions...

★★★★★

William Bailey
We are an independently owned self storage facility and have worked with Eazipay for the past 5 years. Our account manager Jazzmine M is professional, proactive and deals with all of our requests in a efficient and timely manner. I would recommend Eazipay without hesitation.

★★★★★

Mark Allen
Eazipay have been a fantastic help to our business. Their rates are reasonable and they have always been efficient and proactive. We are in our fifth year of using Eazipay and would gladly recommend them to anyone. They have been invaluable to us.

★★★★★

Paddy Jeyaseelan
Local Guide
Eazipay have been my direct debit collection provider for more than 6 years and have helped my business grow and make the process of direct debit collections straightforward and manageable...

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