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EDDI - Eazipay's Direct Debit Interface. An online portal to access and manage your Direct Debit accounts. find out more

How to cancel a Direct Debit

Direct Debits can be cancelled at any time and the process is incredibly straightforward. Simply contact your bank or building society requesting the cancellation and confirming the Direct Debit payment details. Written confirmation may be required if you contact the bank by phone or via the internet.

We also recommend you notify the organisation concerned, which you could do by sending them a copy of the letter you send to your bank.

Banks or building societies will generally require at least one day's notice before the Direct Debit is due to be paid. It is best practice, however, to check how long your bank needs to do this or you might run the risk of a payment being made if you leave it until the last minute.

The information you will need to provide in order to cancel a Direct Debit is:

  • The name of the organisation you are paying
  • Your bank or building society account number
  • The name(s) on the account
  • The branch sort code
  • Your Direct Debit reference with the organisation (if known).

The more information you can give, the easier it will be for the bank or building society to action, so if you know the amount and payment date include this information too. Money shouldn't be collected from your account after you have cancelled and under the Scheme rules, an organisation would have to obtain your authority to reinstate a cancelled Instruction.

Remember that cancelling the Direct Debit simply stops payments from going to the organisation you are paying. If you carry on receiving the goods or service then you will have to organise an alternative payment method.

Once you have cancelled a Direct Debit take care to check subsequent bank statements to ensure that your instruction has been followed. That way any error will be identified immediately, and steps can be taken quickly to secure a refund.

For more information or advice speak to one of our sales team now.

★★★★★

James Simpson
SkinViva Ltd
Wonderful company. They offer a very efficient service with a quick turnaround time between Direct Debits being processed and the funds being transferred to your business...

★★★★★

Karen Steel
A very efficient service, always prompt to reply to emails and queries. Never have any problems with our Direct Debits. When I first started my role as Financial Controller I had never dealt with Direct Debits before and my predecessor had left me with no instructions...

★★★★★

William Bailey
We are an independently owned self storage facility and have worked with Eazipay for the past 5 years. Our account manager Jazzmine M is professional, proactive and deals with all of our requests in a efficient and timely manner. I would recommend Eazipay without hesitation.

★★★★★

Mark Allen
Eazipay have been a fantastic help to our business. Their rates are reasonable and they have always been efficient and proactive. We are in our fifth year of using Eazipay and would gladly recommend them to anyone. They have been invaluable to us.

★★★★★

Paddy Jeyaseelan
Local Guide
Eazipay have been my direct debit collection provider for more than 6 years and have helped my business grow and make the process of direct debit collections straightforward and manageable...

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