FAQs - Direct Debit Processing, Collection & Payment Services for Business
 

Below we have answered the most common questions we're asked about collecting Direct Debits - if you have any questions not covered here, please call our friendly advisors on the number at the top of this page or request a free call.

Q:  What is included in the FM Bureau Service?
A:  Our Facilties Management (FM) Bureau involves the collection of money via Direct Debit for companies who do not have their own SUN (Service  User Number). Using latest technologies, we forward funds directly into clients' accounts, provide reports and maintain payers' databases. All funds are received into an individual client holding account in your company name, eliminating "cross contamination" from any other funds.
Q:  Who will I be dealing with and how can I contact them?
A:  An Eazipay Account Manager will be assigned to your company who you can contact directly by telephone, email or fax at any time.
Q:  Are payment reports included and how do I receive them?
A:  Standard reports are included in the FM Bureau service and you can always choose to add from a selection of sample reports.
Q:  How do I send you my payment collection information?
A:  You can provide us with the information by email using data input sheets in agreed formats.
Q:  What assurances are there for confidentiality?
A:  All information is dealt with in accordance with the Data Protections Act. We are prepared to sign any confidentiality agreements you may have.
Q:  How many schemes and collections can I have?
A:  We can handle multi payments on a variety of schemes. Our service can handle multi schemes with multi SUN's and payments on behalf of individual clients.
Q:  If I need to make changes to the information I have sent, how much time do I have?
A:  We will set an agreed cut off point with you. During extra-ordinary circumstances, we will always do our best to accommodate your needs.
Q: How do I ensure my payers are collected from?
A:  We send you a report to say how much we are collecting, via electronic notification at least 2 days before collection.
Q:  How do I get my confirmation and reports?
A:  All paperwork is sent to you via email. Please contact us if you would like to arrange alternative methods.
Q:  If I have my own SUN, what do I do?
A:  You can advise Bacs to connect our commercial bureau number to your SUN - then we can process your Bacs files for you. You can choose what level of service you require - contact Eazipay to discuss.
Q:  What name appears on my customers' bank statement?
A:  If you have your own SUN - then nothing will change, the registered name of the SUN will appear. If you wish to use one of our SUN's via our FM service, then your company name will appear alongside ours on the paper mandate - eg Eazipay Ltd re ABC Company - and your company name will appear on the bank statement.

Eazipay Limited are authorised and regulated by the Financial Conduct Authority, number 615816 under the Payment Services Regulations 2009 for the provision of payment services. www.fca.org.uk
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk

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