Eazipay supplies Direct Debit know how to Toolkit Websites | Direct Debit Case Studies | Direct Debit Case Studies
 
 

Eazipay supplies Direct Debit know how to toolkit websites

Established in 1999 and with over 1000 clients, Toolkit Websites specialises in providing website design packages for small businesses. Based in Southampton, the company makes it easy for firms with limited technical know how get online and stay online.

"In many ways, Eazipay provides a similar sort of service to us," says Toolkit Websites founder Marcus Green.

“In the same way that we supply a quick, cost effective and reliable solution to businesses who want to get on-line but lack the necessary knowledge or manpower to do so, Eazipay supply a quick, cost effective and reliable solution to businesses who want their payment collection problems solved.

“For firms like ours, who collect hundreds of payments a month, a normal invoicing system isn’t appropriate, unless you want to employ a substantial accounts department or spend your days chasing unpaid bills.

“We recognised this early on in the process and also that we didn’t want all the storage issues that come with taking money off people’s credit cards every month.

“So it had to be Direct Debit. But, like many companies in our situation, we weren’t sure how to get started.  We asked around, did some research on the Internet and, fortunately for us, discovered Eazipay.

“Eazipay has a similar mindset to ours when it comes to customer service and keeping everything simple.

“From our very first contact, they didn’t try and baffle us with jargon or blind us with techno speak. Instead, Luisa and her team made everything extremely easy to understand.

“As someone who spends his life attempting to do something similar for our customers I really appreciated the approach they took. It’s easy to build up a mystique about these things but Eazipay was upfront and straightforward.

“All this gave us the confidence that we were talking to the right people and, since we’ve been working them, our confidence has been repaid many times over.

“The team at Eazipay are very friendly and easy to talk to. More importantly, they get things right first time.

“Money and cash flow is always a sensitive issue for companies like ours, never mind our customers, but with Eazipay I feel totally relaxed that we’re going to get the right amount of money at the right time. This is good news both for our bank account and our relationship with our customers, who also feel confident they won’t be charged incorrectly.

“And my management costs are minimal too. The difference in cost and time between having to chase hundreds of invoices a month and having the money arrive with minimal effort is substantial.

“Eazipay has made a real difference to our business and we’re looking forward to working with them in the future.”

www.toolkitwebsites.co.uk

Eazipay Limited are authorised and regulated by the Financial Conduct Authority, number 615816 under the Payment Services Regulations 2009 for the provision of payment services. www.fca.org.uk
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk

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