Eazipay is the sign for Aquarius to save thousands | Direct Debit Case Studies | Direct Debit Case Studies
 

 

Eazipay is the sign for Aquarius to save thousands

Aquarius UK isScotland’s first contact centre that is fully staffed by home working advisors. It looks after the phone answering and business needs of around 150 clients across the UK.

Roddy Forfar, Aquarius UK's Managing Director, thinks that Direct Debit with Eazipay has saved his business thousands of pounds over the years.

“We deal with all sizes of clients, from one man bands who need their phones answering when they are out of the office or in meetings, to bigger companies who outsource their operations management to us.

“Whether the companies are big or small, however, they all have to pay their bills and we've found the Direct Debit service offered by Eazipay an invaluable asset in our efforts to get businesses to pay on time, every time.

“Before we became involved with Eazipay, our standard business terms were 15 days. Of our 150 clients, around 25 per cent didn't pay on time. This took up approximately two to three days a month to resolve, which adds up over the years.

“Add in the cost of debts that we were never able to recover and I'd estimate that the cost of chasing debt, plus the bad debts themselves, came to around £20,000.

“With Eazipay, the situation is very different. We know exactly when the amount is going to be paid and how much it is. There's no question of a client saying “Can I pay you some now and some later on.'

“And if there is a problem with a payment, we know about it very quickly and can take action to suspend the account straight away. The days of supplying services to a customer whilst still being fobbed off over the previous month's payment are long gone.

“Now, rather than having to hope that customers will pay us on time, we know they will. The costly rigmarole of constantly chasing outstanding payments has been replaced by a firm structure.

“Alongside getting the money in on time, an equally important issue is the customer service angle. As a company whose staff talk to our clients' customers every day, we know the importance of having a good relationship with everyone you work with. Eazipay is extremely easy to deal with. Our account handler has always looked after us brilliantly. She is responsive, extremely patient and nothing is too much trouble for her.

“The account was simple to set up as well. When we started to look into Direct Debit our first port of call was the bank. They were not keen to help us without a substantial outlay and I did wonder if Direct Debit was not for us.

“Eazipay proved us wrong. From start to the finish the process only took about a week and the team were there to guide us through the system every step of the way – in some cases more than once!”

www.aquariusuk.co.uk

Eazipay Limited are authorised and regulated by the Financial Conduct Authority, number 615816 under the Payment Services Regulations 2009 for the provision of payment services. www.fca.org.uk
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk

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