Direct Debit instruction
When you partner with Eazipay to collect Direct Debit payments on your behalf, our aim is to make the process as streamlined as possible. We do the work so you don’t have to.
We pride ourselves on being flexible, adaptable and responsive. However, some activities, like setting up a Direct Debit instruction must happen in a certain way. It’s an industry requirement.
So whether you are a large company collecting your own Direct Debits, or a client of Eazipay’s where we do the collecting for you, this is how a Direct Debit instruction works.
A Direct Debit is an instruction from your customer to their bank or building society. It authorises you to collect varying amounts from your customer’s account – but only if you’ve given them advanced notice of the amounts and dates of collection.
Once those have been agreed, the money is deducted automatically. If you want to change an amount or date of collection, you have to tell your customer about it first.
Sign up options – the choice is yours
Telephone sign up – You can use a Bacs approved telephone script to gather your customer’s information if you’d prefer to set them up over the phone. Customer bank details must also be verified at the time of the call to complete the process.
Online sign up – You can also create additional pages to your website (making use
of the Bacs rules and sign up guidelines) to set up Direct Debits via the Internet.
Again, customer bank details must be validated as part of the online application process.
Email sign up – Users of EDDI, our secure online Direct Debit Interface, can generate an email link, which can be sent to your customers for instant competition and validation.
Once we have the completed Direct Debit instruction, we clear the details with the bank and the collection process begins. That’s it.