Direct Debit collection
We take a great deal of pride in being flexible, responsive and reliable. Our regular Direct Debit Collection customer satisfaction surveys help us to understand your needs and we adapt or services to match them.
- Two days after the Direct Debit Collection, we transfer the money to your account
- Our clients wanted a flat-rate fee, so we initiated a 42p per Direct Debit Collection fee
- Our clients asked for their company name to appear on their customers’ bank statements, so it does
- Our clients wanted a single point of contact at Eazipay so we have appointed dedicated account managers for Direct Debit Collection
- Our clients said they wanted us to re-present failed Direct Debits, so we do
- In addition we were asked if reports could be customised, so they are available, weekly, monthly or on an ad-hoc basis
Dedicated account manager
Once you work with us, you will be allocated a dedicated account manager who will be your primary contact and they will be experts in what we do, including Direct Debit Collection. No unanswered questions. No being passed from pillar to post. No delays in attending to your request.
We know what we are doing and we do it to the very best of our abilities.
No matter what size your business is, we will make you feel as if you are our only client. You will never feel insignificant or overlooked. Our clients are individual, unique businesses and we never underestimate your importance to us.
Our customers, now more than ever, also want to be confident that they are doing business with an organisation that can constantly meet and exceed their expectations. Successfully achieving direct authorisation from the Financial Conduct Authority (which we did in May 2014) is a clear sign that we are committed to customer satisfaction and providing the highest levels of services and support.
The Financial Conduct Authority is set up to regulate the financial services industry in the UK. Its aim is to protect consumers, ensure the industry remains stable and promote healthy competition between financial services providers.