eazipay supports us every step of the way
Bluebird Care Greenwich is a leading home care and live in care agency, part of the fastest growing care franchise in the UK. It specialises in working with customers and their families that require social care in their own home, and offer a unique service of tailored care visits from 30 minutes to full live-in support.
The franchise began in 2012 and as Operations Manager, Ramaa Kalia, explains, Eazipay helped her to find her feet with Direct Debit.
“By the time I arrived at the franchise about three months ago, the culture of using Direct Debit, and Eazipay, was already well established.
“I joined from a firm of accountants, so while I was up to speed financially, using Direct Debit from a business perspective was completely new territory for me.
“Almost immediately, however, I could see the benefits. From our point of view, we can guarantee cash flow and it saves a lot of time chasing outstanding invoices.
“From the client's perspective, it's one less thing to worry about. Once they've signed the agreement, money is taken out of their account automatically and they haven't got to react every time an invoice drops through their front door.
“And of course they know when, and how much, is coming out every time.
“That's not to say it's always straightforward. Understandably, many people want to keep paying the way they know, which is usually by cheque. The other issue is that often a member of their family holds Power of Attorney over their accounts, and quite rightly they want to be reassured that everything is at it should be.
“The whole process takes time and patience, which fortunately is something Eazipay has in abundance.
“From guiding me through the intricacies of Direct Debit when I first joined Bluebird, to helping me sort out the occasional, (ahem), error, they have been utterly brilliant. And they've always been hugely helpful, no matter how many stupid questions I ask!
“I have one account manager, so being able to speak to the same person is a joy. And when they are on holiday, their replacement is always up to speed with every relevant angle of our business.
“On the rare occasions I haven't been able to speak to the correct individual, someone always calls me back promptly.
“We're trying to encourage every new client to go on to Direct Debit, as well as switching over existing clients when we can. It's not going to be a simple process, but knowing Eazipay has got our back every step of the way makes everything that much easier.
“They are just a lovely company.”