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EDDI - Eazipay's Direct Debit Interface. An online portal to access and manage your Direct Debit accounts. find out more

about eazipay

1,600 (and counting) companies can’t be wrong

That’s the number of individual SMEs and corporate organisations who currently rely on us to collect Direct Debits on their behalf. Without doubt we are one of the most significant Direct Debit collection companies in the United Kingdom.

We have grown year-on-year since our inception in 2002. Our clients operate in just about every conceivable sector in the UK, Europe and beyond. Yes, we can even collect Direct Debits from overseas banks.

At the end of January 2020, the company celebrated one of its most significant milestones when our Direct Debit processing and collection volumes broke the £4 billion mark

If you would like to know more, just give us a quick call.

Access to your account 24/7

We take particular pride in listening to our clients and introducing new services and products that truly support all the hard work you put into your business. That’s why we have created and launched our bespoke Eazipay Direct Debit Interface (we call it eddi).

With eddi you have instant access to your Eazipay account. You can view and upload reports, change payment collection dates, amend collection amounts and generally manage your account wherever you are 24/7.

You can team eddi with another of our cash-flow boosting products Xero, the award-winning accounts package. You now have end-to-end visibility and control of all your business finances.
Take a look at this short video to see how eddi really can help your business
Eazipay + eddi x Xero = Accountability

attention to detail

Little things mean a lot. For us the big picture is made up of a mass of detail. Get the details right and the big picture emerges. That’s what we do. Details like who to collect from, where does the money go, how much do we collect and how frequently do we collect it.

We take care of the details – even the small ones!

Bacs affiliate

Eazipay has been awarded 'Affiliate' status from Bacs, the governing body for Direct Debit processing in the UK payments industry. We are now a member of an exclusive group of 60 other Bacs Affiliates, which includes representatives from some of the UK's leading businesses, banks and building societies, as well as government organisations and a variety of banking technology providers.

We are also recognised as a Bacs Approved Bureau, which demonstrates that our operational processes and knowledge and expertise not only meet, but exceed, exacting industry standards.

As well as our Bacs Approved and Affiliate status, we're also one of the first Direct Debit bureaux to receive the ISO9001:2008 certification for our Quality Management System and direct authorisation from City watchdog, the Financial Conduct Authority (FCA).

Obtaining this level of approval validates all our efforts to improve the quality, delivery and reliability of our services and is a clear sign that we are committed to customer satisfaction and providing the highest levels of services and support to all our clients.

FCA approved

Our customers, now more than ever, want to be confident that they are doing business with an organisation that can constantly meet and exceed their expectations. Successfully achieving direct authorisation from the Financial Conduct Authority (which we did in May 2014) is a clear sign that we are committed to customer satisfaction and providing the highest levels of services and support.

The Financial Conduct Authority is set up to regulate the financial services industry in the UK. Its aim is to protect consumers, ensure the industry remains stable and promote healthy competition between financial services providers.

how Eazipay is different

How do we know that our customer service comes second to no-one? Easy, we ask them.

We exist to provide you and all our clients with an unrivalled, unbeatable service and we can only do that if we understand your needs. Easy to say…well yes, but we actually do want to hear from our clients.

We want to continually improve and we ask our clients to help us with a ‘warts an' all’ customer satisfaction survey.

You make us outstanding. You make us industry leaders.

So how does that work in practice?

Well, you wanted funds to be remitted to your account quickly, so two days after the Direct Debit is collected, the money is transferred to your account. If the amount is under £250,000 we use faster payments for same day transfer. Or we use Bacs if the payment is over £250,000.

Our customers wanted a flat rate rather than paying a percentage of the amount collected. So we have a flat-rate of 42p per Direct Debit collection.

You wanted your company name to appear on your customers’ bank statements rather than ours to avoid confusion – so it does.

We were asked for a single point-of-contact account managers to liaise individually with you – we have them.

You wanted us to take over the hassle of re-presenting failed Direct Debits, so if the first attempt fails, we re-present the Direct Debit after ten days.

We were asked if reports could be customised to suit your individual needs. So we do and you can have them daily, weekly, monthly or on an ad-hoc basis.

over 20 years experience

With over 1,600 individual businesses working with us, coupled with twenty years’ experience, you can trust Eazipay to know a thing or two about how important Direct Debit collections can be to your company. No matter what its size or how many years the business has been operating.

We know that integrating Direct Debits into your accounts system will have real, tangible, measurable benefits for your business.

How could it be otherwise? Money you are owed is collected in full and transferred to your account with a minimum of fuss and maximum reliability.

Over the last twenty years, we have developed a reputation for utter reliability, probity and responsiveness.

We never forget that you have a choice and we work hard to prove that with Eazipay as your Direct Debit partner you have made the right choice.

unrivalled customer service

Offering you consistently high levels of customer service lies at the heart of what we do. That’s why we invest significantly in a continuous programme of training and staff development.

Whenever you contact Eazipay, you will be treated with respect and courtesy by staff who are both understanding and committed to giving you the best service we possibly can.

We set the customer service bar high and when we feel we have reached it we set it a little higher. The pursuit of excellence is unending.

funds cleared in 3 days

The money we collect by Direct Debit belongs to you, not to us and we are at pains to get it to you as quickly as possible.

We collect your Direct Debits and two days later, once the funds have cleared we transfer them to your business account. If the amount is under £100,000 we use faster payments or if it’s over we use Bacs or CHAPS can be arranged.

flat fee payment systems

We don’t use a sliding scale to calculate our fees. That’s too confusing and we like things to be simple and clear, right from the start. So, when you use Eazipay to collect your Direct Debits, you will pay a single flat fee for each Direct Debit we collect 42 pence per transaction.

dedicated account manager

This must have happened to you, it certainly has happened to us. You call a company and are put through to a call centre somewhere on the planet. You explain why you are calling only to be told that you are speaking to the wrong person so you have to repeat everything over again – and so it goes on. Frustrating? You could say that.

We do things a little differently. Once you work with us, you will be allocated a dedicated account manager who will be your primary contact and they will be experts in what we do. No unanswered questions. No being passed from pillar to post. No delays in attending to your request.

We know what we are doing and we do it to the very best of our abilities.

One other point. No matter what size your business is, we will make you feel as if you are our only client. You will never feel insignificant or overlooked. Our clients are individual, unique businesses and we never underestimate your importance to us.

our facility management service

Setting up your own Direct Debit arrangement with the bank can be incredibly expensive, difficult and time consuming.

To do so requires you to acquire your own Service User Number (SUN) and unless your turnover is at least £3 million this can be tricky. Even with that condition met, there's a lengthy sponsorship application process alongside some stiff staff training requirements and expensive software requirements.

This is why most businesses turn to a Facility Management Bureau (FMB).

An FMB has done all the training, bought all the software, acquired all the accreditation and is supported by Bacs – the governing body for Direct Debit in the UK. Bacs has been maintaining the integrity of payment related services for over 40 years and is owned by 16 of the leading banks and building societies in the UK, Europe and the US.

Even if a business has a SUN the administration costs can be expensive, so many still choose to use a bureau.

how is Eazipay different?

Eazipay helps businesses large and small access the power of Direct Debit. We've got more than 20 years experience, which means we're perfectly placed to help you improve your businesses cash-flow management processes, and save you time and money.

See what people are saying and how we are being rated in Google reviews:


James Simpson
SkinViva Ltd
Wonderful company. They offer a very efficient service with a quick turnaround time between Direct Debits being processed and the funds being transferred to your business. They provide good reporting that has helped our business gain a better understanding of our own clients. We've been with Eazipay for several years and all throughout that time we have received great customer service that has a very personal feel to it. It can often feel like you're their only customer!


John Cashin Tuition
We have been using Eazipay for our private tuition business for approximately seven years and we couldn't be more impressed. Deciding to use Eazipay has been one of the best decisions we have made. It is so much easier for me now that I do not have to chase customers for payment, it's all done for us - like clockwork. The staff are so helpful, courteous, friendly and super efficient. A very professional service indeed. For me Eazipay are worth their weight in gold!


Mark Ward
Midland Tech
Midland Tech have been using Eazipay for nearly four years and the service has been excellent. It's easy to use, payments are received promptly, and customer service is very good. Emails are answered quickly, nothing is too much trouble, and everyone you deal with is very knowledgeable and friendly I would recommend Eazipay to anyone.


Oliver Thompson
We have been using Eazipay to take direct debit payments from our clients since 2008. As a long standing customer our business could just not run without the assurance that we are going to get paid on time. Eazipay has allowed us to grow our business without the hassles involved in collected numerous monthly payments. We really appreciate all the hard work and expertise that the team at Eazipay bring to our business. Thank you from everyone at CCCit


Andrew Straton
Yorkshire Dales Sailing Club
Eazipay have been collecting Direct Debits on behalf of the Yorkshire Dales Sailing Club since 2009 and we have never looked back! It has made our administration, run entirely by volunteers, so much easier and saved us large amounts of cash by not having to post reminders to members every year. Thank you EAZIPAY, you do a great job and I would (and have) recommend you highly to anyone thinking of using a Direct Debit system in the future.


Emma Statham
We have been using the services that Eazipay Ltd offer for some years now and cannot recommend them highly enough. in a nutshell, they offer an incredibly professional, personal , and faultless service allowing us to collect direct debit payments from some of our customers, hassle free. Natalie Terris is our account manager, and she is helpful, friendly and knowledgable. All our queries are dealt with simply and swiftly. All the Eazipay processes we use are simple to use. We wouldn't go anywhere else- Thanks Eazipay! x


121 IT Services Ltd
We started working with Eazipay in September 2013 and since that time they have made both our clients and 121 IT's life so much simpler. The staff are great, friendly and very good at what they do. Would totally recommend them, thank you.


Mark Wyatt
Telecom Network Services
Telecom Network Services has been a customer of Eazipay for 14 years, since I started the business. The staff at Eazipay are outstanding, always efficient and process payments accurately and on time everytime! I recommend Eazipay Ltd, they are a great company to do business with.


Steven Bourne
We have been a client of Eazipay for over two years now and the service is excellent. There is always someone available on the end of the telephone to deal with any queries and it is a very professional set up. The way in which the system operates is very straightforward and we save hours of time and hassle compared with using the old method of standing orders. I would thoroughly recommend Eazipay to any business which wants to make collecting money easy!


Emma Martineau
Phones 4 Business started collecting payments by Direct Debit in 2007. We chose Eazipay and have never looked back. I daren't calculate how much time I have saved in using Eazipay and staying with them is a no brainer! Why change when I have such a good supplier? It is service that counts; Natalie Terriss and the whole team are always very friendly, efficient and reliable. I have no hesitation in recommending them.

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