Home and Landlord Response and Eazipay are evolutionary successes

Initially a property maintenance company, Home and Landlord Response is now a one stop resource for landlords' gas, electricity and plumbing requirements. Partner in the business, Rhonda Kneller, says she's delighted with the way Eazipay is evolving too.

“In business, you should never stand still. It's a motto that Home and Landlord Response lives by and it's one of the reasons why our company now looks completely different from the way it did ten years ago.

“By the same token, a good service from suppliers should be the least of what I'm entitled to. As my company evolves, changes shape and grows, I expect my suppliers to evolve to meet my needs too.

“Which is why I'm so delighted with Eazipay. Not only are they supplying us with an excellent level of Direct Debit services, but their new software, which is coming on stream next year, will make our lives a great deal easier.

“The basics first … Direct Debit is essential for us. One of the main benefits for our customers is that they can spread the payments over the year and taking card payments and standing orders was very expensive and time consuming. Direct Debit means that the process can be completed quickly and efficiently.

“Whether it's a change of payment, a one off or a regular monthly billing, for us Direct Debit is unquestionably the best way forward. Over 95 per cent of our customers opt to pay by Direct Debit and those that don't have to pay an extra charge for the privilege.

“It's become a much more accepted way to pay these days. The Direct Debit guarantee means that customers know their money is safe, how much money is coming out of their account and when the transaction will happen.

“And Eazipay have been exceptional. From our first conversation they were very helpful and made everything easy. Their customer service is wonderful and as far as I'm concerned they are the crème de la crème of Direct Debit companies.

“As I said earlier, however, for me that's the minimum I expect, which is why I'm so excited by their new software.

“I'm a passionate believer that the right technological innovation can improve everyone's lives, at work and at home, and this innovation from Eazipay will enhance our Direct Debit situation immensely.

“Completely bespoke and designed by a BACS approved software company, it will allow us to take much more control over what we can change and when we can change it. It should save us money and allow Eazipay to free up staff to work on other areas of the business. So I very much regard it as a win win.”

www.landlordresponse.co.uk